The Department Store
335-337 The Parade
Beachtown
Auckland 1111
Ph: 09 889 8899
Thedepartmentstore.com.nz
6 May 2016
Mr Jack Simpson
67 Blankly Street
Hornby
Christchurch 8042
Kia ora Mr Simpson,
Re: Customer complaint
I am sorry to hear the way you were treated by a staff member in my store, there is no excuse for that sort of behaviour. I can reassure you that this will never happen again as the staff member has been given a warning and further customer service training.
As an apology, we have included a $50 voucher that can be used in any department in our store.
Yours sincerely,
Rebecca Smith
Manager- Footwear
The Department Store
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